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AI Customer Support Bot

Make Scenario

Route customer inquiries to AI for instant responses, with human escalation for complex issues.

Download Template (JSON)

Import as a new scenario in Make

Required Tools

WebhookOpenAI APISlackGoogle Sheets

Setup Instructions

  1. Create the scenario — Import the Make blueprint.
  2. Set up webhook — Connect your contact form or email.
  3. Configure AI model — Add your API key and model.
  4. Train knowledge base — Add FAQ and product docs.
  5. Set escalation rules — Define when to escalate to humans.
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